Articles

User Experience Review - Waitrose

19th May 2011

The UK leads the world in online grocery shopping, with a reported 16% of UK web-users purchasing grocery items online in 2010.

Sell me an experience, not a package holiday!

4th April 2011

Selecting and purchasing a holiday is a big-ticket item – a once a year purchase that people are determined to get right

User Experience Review - B&Q

15th March 2011

B&Q operates in a difficult space for online shopping since they sell several thousand different products ranging from electrical fuses to cement mixers.

User Experience Review - Sainsbury's online shopping

3rd March 2011

Doing your weekly grocery shop from the comfort of your sofa is becoming increasingly attractive to many consumers and Sainsbury’s is one of the supermarket giants that offer this service to their customers.

User Experience Review - Marks and Spencer

22nd February 2011

Senior Usability Consultant at User Vision, Mark Westwater, writes for Internet Retailing

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Fantastic to work with, I was really impressed with User Vision and the support they gave us. Gave us proof of the changes that are required to move our online strategy forward. Would definitely work with User Vision again in the future.

Online Customer Experience Manager, Clydesdale Bank, Clydesdale Bank, 2009.