The Show Will Go On(line): The Edinburgh Festival

2nd July 2004

During the 2004 Edinburgh festival season, User Vision had a look at two of the festival websites: the Edinburgh International Festival and the Edinburgh Fringe festival to see what experience festival goers can expect if they purchase their tickets online.

User Friendly e-Banking

25th April 2004

The online banking market is very competitive. Usability and accessibility barriers are not just frustrating for online customers, they are very expensive for banks. This article, written for the Scottish Banker Magazine April/May 2004, outlines the fundamental usability problems which contribute to 50% of potential customers who abandon their online application.

Usability Hinders mPARK-ers in Edinburgh

12th December 2003

mPARK, a new innovative system of paying for parking meter tickets from your mobile was launched on 31st October 2003 in Edinburgh. We set out to discover how usable and accessible the new system is.

CUE-4 : usability best practices

10th August 2003

Usability tests and expert reviews are staple methods of the field of human-computer interaction, but how effective are they? This has been the question behind the series of Competitive Usability Evaluation (CUE) studies, and Chris Rourke reports on the most recent one.

Customer Service: Roll out the red carpet treatment

6th April 2003

The old adage of customer is king is as valid today as it's ever been. By designing for what customers want, rather than what the technology can offer, companies can reap great rewards.

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