Recession Proof Usability

18th May 2009

recessionIt’s a recession, and people’s confidence in purchasing has plummeted. The lack of pounds in their pockets is effectively an extra barrier to purchasing. Yet online sales have continued to rise. This is because online, customers can seek out greater value. But you can act to exploit this trend. If the recession is one barrier you can’t fix, there will be usability barriers on your site that you can, and make it easier for visitors to become customers.

Download Recession Proof Usability (PDF 97k) to read how to accommodate to this new recession reality, and see how usability can help you in several directions to overcome the extra barrier to profit of the Credit Crunch.

Rob Van Tol

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Rob van Tol This article was written by Rob van Tol. Rob is a Senior Usability Consultant at User Vision, a usability and accessibility consultancy that helps clients gain a competitive advantage through improved ease of use.

This was the first time we had done usability testing, and even the more cynical agree that we learned much useful information. I’m committed to doing more of it.

Simon Bains, Digital Library Manager, National Libraries of Scotland.