Recommend 'Beyond Usability Testing' to a friend
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I've been extremely impressed with the quality, thoroughness and speed of your work - the insights you've given us have made us slap our heads over some things that are staring us in the face; it's also validated some of the things that we've been saying need attention for ages. Clearly this gives me the ammunition I need in justifying demands for development resource!
Linda Mellor, Website Manager, Britannia.