Our team

Our strength comes from our considerable experience working with leading commercial and public sector organisations, and the highly complementary skills of the individual team members.

Our core consultants are:

Chris Rourke, Managing Director & Founder

Chris RourkeChris has over 20 years commercial experience in usability, accessibility, human factors consultancy and training. Chris has worked with a range of clients including Hewlett Packard, Dell Computers, NCR, Houses of Parliament, Emirates Airline, DirectGov and many other commercial and public sector clients in the UK and abroad. His particular user experience interests include web accessibility, the application of Rich Internet Applications such as AJAX and Flex, remote usability testing, eye tracking and persuasion architecture.

Chris is Founder and Past President of the Scottish Chapter of the Usability Professionals' Association and the UPA’s regional coordinator for Europe. He is a member of various professional organisations, including the British Human-Computer Interaction Group (BHCIG), and the Computers and Human Interaction Group of the Association for Computing Machinery (ACM-SIGCHI).

Chris is a Board Member of ScotlandIS, the trade body for the software, IT and creative technology industries for Scotland.  He is also on the Steering Committee for the world’s first Master’s degree in Design Ethnography at the University of Dundee which is helping train the ethnographers of the future.  

Chris holds a BSc. in Engineering Psychology from Tufts University and a MSc. in Ergonomics from the University of Michigan.

In his spare time Chris enjoys travel and sport, particularly ultimate Frisbee.

Emma Kirk, Strategic Director

Emma KirkEmma has over 16 years experience in Strategic Marketing and Internet fields. Her career spans a wealth of blue chip organisations predominantly in the financial services sector. She also has digital agency experience having established the digital service for Scotland's largest direct marketing agency.

Emma brings a strategic yet common-sense approach to User Vision, making usability an understandable and jargon-free experience for our clients. She holds a BA (Hons.) Business Studies with Marketing and the CIM Diploma in Marketing.

Emma loves nothing more than to “bag a few Munros” in her time off – a great way to unwind (unless it's raining).

Stephen Denning, Principal UX Consultant

Stephen DenningStephen has over 12 years experience in delivering user-centred solutions across a variety of industries and sectors, helping organisations deliver products and services that meet the needs of their users in a usable and compelling way.  His User Experience (UX) knowledge is complimented by years of experience of project management and systems/business analysis, as well as being underpinned by a solid technical background.

Before joining User Vision Stephen was a Principal Consultant with PA Consulting, working with a range of well-known clients, including Nissan, BBC, Egg, NHS and HMRC.  In 2007, Stephen took a career break to undertake a post-graduate degree in Boston, Massachusetts and while there also worked as a Research Associate at the Bentley University Design & Usability Center, undertaking UX projects for clients such as Nokia, Salary.com and Blue Cross Blue Shield.  

Since joining User Vision in 2009 Stephen has worked with a number of clients, including Tesco Bank, English Heritage, Autotrader and NHS24, providing valuable insight at crucial points in their service development and helping them to realise the benefits of delivering an excellent user experience.

Stephen has a Bachelors degree in Computer Science from Heriot-Watt University and a Masters in Human Factors in Information Design from the Bentley University Graduate School of Business.  He is a member of the British Computer Society and the Usability Professionals Association.

In his free time, Stephen can be found perusing the technology magazines, playing with his young son or grabbing a pair of skis and hunting out some snow.

Jonathan Marshall, Head of Interactive TV

 Jonathan Marshall is one of the key technical strategists in the field of interactive TV, having led the development of the BBC's first ground-breaking services on DTT and Digital Satellite.

Jonathan started his career at the BBC in 1991 as a recording engineer for BBC Scotland.   He then left to complete a degree in Electronics and Music followed by a Masters in French and Management. By combining these skills he worked in Paris for IRCAM designing and implementing Digital Music Workstations for contemporary composers and performers to use.

Jonathan rejoined the BBC in 1996 working firstly on DAB and then Digital Television for the Research and Development department at Kingswood Warren.   It was here that he developed the world's first interactive TV broadcasts in MHEG. In 1999 Jonathan joined the newly-created BBC Interactive TV department at Bush House, where he worked with the technical team in delivering a whole raft of services in the interactive TV field. Jonathan went on to become BBC Interactive TV's main technical interface for all third party software providers, testing and appraising their products, and giving him an unrivalled knowledge of the interactive TV tools market.

Alan Blackwood, User Experience Consultant

Alan BlackwoodAlan has over 10 years experience in user-centered design  roles in large commercial and public-sector organisations.

During that time he has co-coordinated and led user-centered design input into major web developments in the financial services and higher education sectors, utilising his practical knowledge of the skills and techniques required to help businesses meet the varying demands of diverse user groups.

Alan completed a BA in English Literature at the University of Sheffield before discovering the wonders of the emerging technology of the web and subsequently completed an MSc in Human Computer Interaction at Napier University in Edinburgh. 

When not spending far too much time staring at some form of screen, Alan enjoys travel, reading and various sports.

Amy McInnes - User Experience Consultant

Amy McInnesQualifications – Amy graduated in 2007 with a BSc (Hons) in Psychology and Business from Stirling University.

Prior to joining User Vision Amy worked in Sales for two years before deciding to embrace her passion for psychology further and joined one of Europe’s leading digital agencies where she was a key player in the development of the usability department, introducing Conversion Rate Optimisation, and ensuring the continual integration of usability across all the digital media offerings. 

She has experience in conducting expert evaluations, user testing, user journey mapping, wireframe design, landing page reviews and conversion optimisation with a combination of analytics analysis and her insight into media services.

She has worked with a range of leading companies around the world including Disney, M&S, Rezidor Hotel Group, Jumeriah, Emirates, Harley Medical, Bupa, Admiral, Shoosmiths, RBS, Barclaycard and various governmental projects.

Nicola Dunlop – User Experience Analyst

 Nicola is passionate about improving the customer experience, particularly within the retail sector. Before joining User Vision Nicola was a Customer Experience Design Intern at Skills Development Scotland working with the in-house Service Design and Innovation team on the redevelopment of their online sites. In addition she interned with the Service and Experience Design company, Flywheel (London) where she worked with the likes of William Hill, House of Fraser and “A Suit that Fits” improving their customer experience in-store and online. 

Nicola has a degree in Product Design from the Glasgow School of Art and also spent a semester studying at the University of the Arts in Philadelphia. Together with the skills achieved in Glasgow, London and Philadelphia she is proficient in UX, service design, ethnographic research, strategy planning, defining brand experience DNA, interviewing skills, wire-framing and graphic/communication design. 

When not questioning her day to day experience she enjoys traveling and experiencing new cultures.

Ed Chandler - User Experience Consultant

Ed ChandlerComing from a background in innovation and accessibility, Ed has over 10 years’ experience applying user centred design to improve products, services and systems across the financial sector, mobile, consumer electronics and travel sector. 

Before joining User Vision Ed was an Accessibility and UX Specialist at RNIB working with a wide range of clients in a variety of different sectors to apply accessibility best practice.  These include RBS Group, Lloyds Banking Group, HSBC, Santander, Barclays, Nationwide, Tesco Bank, VISA Europe, MasterCard, NCR, Wincor Nixdorf, DieBold, Ordnance Survey, Garmin, Harvard, Pixsan, Panasonic, Ocean Blue Software, Digital TV Group, DAISY Consortium and Southern Rail.

In addition to his UX and accessibility knowledge, Ed brings strong project management skills integrating them with an eye for detail and strategic problem solving ethos.  His passion is to work with clients to identify, solve problems and deliver exemplary systems.

Ed has Masters in Human Factors from the University of Nottingham and is a Registered Member of the Institute of the Ergonomics and Human Factors.  He is also a member of several British and International standards groups including The Consumer and Public Interest Network and Applied Ergonomics. He has also represented accessibility interests in Biometrics, cards and personal ID and Audio, Visual and Multimedia systems.

As a keen sports player, Ed likes to run around a badminton/squash or tennis court. When not hitting things with rackets, he likes to combine his passion for travel and photography with his wife Ann.

Ritticcka Pathak, Business Development Executive

Ritticcka PathakRitticcka has been involved in business development roles for a number of years. Prior to joining User Vision Ritticcka worked in sales roles at both Halifax Bank of Scotland and Capita Life and Pensions, where she also spent time as an analyst in the finance department.

Passionate about sales and marketing, Ritticcka brings her knowledge and experience to User Vision with the goal of generating market awareness and excitement around our valuable User Experience services.

When not working Ritticcka likes to explore her more creative side with her passion for makeup artistry and holds qualifications in skin care and bridal make up.

Ritticcka graduated in 2009 in Business and Management at Glasgow Caledonian University.
 

The cost of a complete site overhaul is roughly thirty times that of incorporating usability testing early on.

Forrester Research Group, Why most web sites fail.